Refund & Cancellation Policy

Free account and free exports

Every PalletDrawing account starts free. Free drawing is limited to 20 minutes of active use in total; 3 minutes after the export allowance is used up, Premium or Platinum is required to continue drawing. Saved work is retained. It includes Palo, the Classic Editor, the live 3D model, technical drawing, cloud saves, templates, quotations and production lists, so you can evaluate the product fully before paying. No credit card is required. Each PDF/PNG download counts as one export; after email verification the first account on a device receives 2 clean exports once, and downloading the same design version again within 24 hours is free. The free allowance and gift exports have no cash value and are not refundable.

Premium monthly and Platinum yearly subscriptions

Two paid products are sold: Premium at $8 per month and Platinum at $79 per year, paid once for the whole year (USD; applicable taxes are calculated at checkout). Both provide unlimited clean outputs and no on-screen brand mark while active. They are billed in advance through our payment provider, Paddle (Merchant of Record); Premium renews monthly and Platinum renews yearly until cancelled. Both are digital services that start immediately on payment; where a statutory right of withdrawal applies, you ask for immediate performance by completing the purchase. Because the free account lets you evaluate the product before paying, subscription fees are generally non-refundable once a billing period (the month or the year) has started; the same refund rule applies to both plans. Subscription exports do not use your remaining free exports. Export packs are no longer sold; previously purchased packs and existing gift subscriptions keep their rights for their remaining term.

Cancellation

You can cancel Premium or Platinum at any time from the account settings inside the app, through the subscription management link Paddle emails after purchase, or by contacting us. Cancellation stops all future charges; the subscription remains active until the end of the current billing period, which for Platinum is the end of the paid year. Afterwards your account continues as a free account: saved designs and templates are kept, and any remaining exports stay available. We do not charge cancellation fees.

Refund requests

If you were charged in error, charged after cancelling, or experienced a technical issue on our side that prevented you from using a paid feature, contact us within 14 days of the charge and we will review your request in good faith and issue a refund where appropriate. An export that failed on our side is returned to your allowance automatically. Refunds are returned to the original payment method through Paddle; Premium or Platinum access for a refunded period ends with the refund.

How to reach us

Send refund or cancellation requests through the contact form on palletdrawing.com, stating your account email and the charge in question. We respond within a reasonable time.